The chances for misunderstanding increase when speakers and listeners come from
different __________.
Fill in the blanks with correct word
cultures
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If persons pay more attention to what family members, their friends, or teachers say about the tire recall crisis, this is an example of what theory?
a. Selective perception b. Systems theory c. Complexity theory d. Diffusion of innovations
"Culture" may be defined as
a. the shared assumptions, values, and beliefs of a group of people which result in characteristic behaviors. b. communication that takes place within us as internal dialogue or self talk. c. perceptions of communication competence within a group of people. d. universal standards of right and wrong communication behavior. e. the ways we discipline our passions for the sake of cooperating with others.
When there is a change in the group dynamic, context, and quality of group interaction, we are seeing ___________change
Fill in the blank with correct word
Emotional skills training, or "sensitivity training" as it is sometimes called, helps people recognize, understand, and manage emotions in complex social environments such as the workplace or the military. Imagine that you are asked to give one of these presentations to your coworkers. Create a short summary of how you would approach this topic and what you would include in your presentation. Using skills you've learned in this chapter, suggest at least two techniques each for helping people recognize, understand, and effectively manage their emotions in the workplace.
What will be an ideal response?