The richest communication occurs
A. in writing.
B. face to face.
C. via videos.
D. by using technology.
Answer: B
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________ requires putting yourself in the customer's place and trying to relate to the customer's needs, wants, and concerns.
A. Convergence B. Congruence C. Empathy D. Responsiveness
Explain the characteristics of management fraud
Generation X consumers are
A. poorly educated. B. likely to rely on others. C. generally supportive of racial and ethnic diversity. D. authoritative decision-makers. E. very prone to extravagance.
In making business decisions, Glenda, personnel manager for HVAC Maintenance, Inc., applies his belief that all persons have fundamental rights. This is
A. a religious rule. B. the categorical imperative. C. the principle of rights. D. utilitarianism.