________ are customers who are completely satisfied, have high loyalty, and are very supportive of the company
A) Loyalist/Apostle
B) Defector/Terrorist
C) Mercenary
D) Hostage
A
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Giving business cards with the left hand in Malaysia, showing soles of shoes to a host in Saudi Arabia, and winking one eye in India are all considered impolite interpersonal communication due to the fact that:
A) in Middle Eastern countries it is customary to take off shoes at the door. B) it is difficult to notice when one winks eyes since there are many people in India. C) people pick up nonverbal cues and understand intuitively without being told. D) these actions distract people from hearing at meetings. E) people are not aware of Western ways of doing business.
A firm that is based in France designs jewelry and takes custom orders from around the world. They do not design more than 15 pieces of jewelry in a year and ensure that each design uses unique stones and is different from the other
Such nichemanship is an example of ________ specialist role. A) customer-size B) product C) product-feature D) job-shop E) quality-price
________ consists of manufacturers' reps, sales agents, and brokers who earn a commission based on sales
A) Virtual salesforce B) Domestic salesforce C) Contingent sales force D) Contractual sales force E) Decentralized salesforce
RTR Incorporated estimated its labor productivity as 120 units per labor $ in 2013. In 2014, its estimated labor productivity was 125 units per labor $. What was RTR’s labor productivity growth rate from 2013 to 2014?
a. 5% b. -5% c. 4.2% d. -4.2%