A client is experiencing ringing in the ears and is not sure whether medical care is required. To which department is the nurse likely to refer the client?

Question

A) Case management department
B) Quality improvement department
C) Outpatient department
D) Consulting nurse service

Answer 1

D
Feedback:
The consulting nurse service (telehealth) provides telephone advice to callers who need assistance deciding if and when to seek medical attention. The nurse should refer the client to the outpatient department because this department cares for clients after discharge. The case management department provides service coordination, health assessment, education, and discharge planning for clients who are at high risk for readmission. Once high-risk clients are identified, case managers follow up with them after discharge to maximize wellness, provide healthcare, and coordinate services. The quality improvement (QI) department promotes the organization's efforts of ensuring quality care by continually improving systems, services, and processes and enhancing customer service and satisfaction.