You are a unit supervisor and are approached by an employee who tells you that several RNs on the unit want to address the possibility of initiating flextime on the unit. What is the best response?
A) Tell the employee you will think about flextime, although you have no intention of making a change.
B) Ask the employee the names of all the employees who want the change so you can be aware of potential troublemakers.
C) Plan to let employees air their views at the next staff meeting.
D) Attempt to eliminate this idea by dropping hints that upper management will never go for flextime.
C
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Choose the situation in which humor might be an effective method to communicate with an upset or angry person
1. A mother bringing her daughter to the emergency department is upset about the wait time to be seen. 2. A nurse angrily calls the lab complaining that the client?s morning labs have not been drawn. 3. A pharmacist complains about discrepancies on the narcotic record for the third week in a row. 4. The mother of a child with a white count of 3000 cells/mcL is upset when a nurse enters with no mask.
Nurses are performing hourly neurological assessments of a patient who is postoperative day 1 following spinal surgery that was performed to treat spinal cord compression (SCC)
The nurse's most recent assessment shows a marked reduction in motor and sensory function. How should the nurse best follow-up this assessment finding? A) Inform the care provider promptly about this sudden change. B) Reassess the patient in 15 minutes. C) Contact the anesthesiologist to discuss possible residual effects of anesthesia. D) Document these findings and have a colleague confirm the assessment.
A public health agency is transitioning from a traditional management model for quality assur-ance to a TQM approach. Which of the following changes will occur within the agency?
a. Increased administrative authority b. Increased participation by all staff c. Additional focus on quality assurance d. Specialized accountability for services provided
A 4-year-old child with a long leg cast complains of "fire" in his cast. The nurse should:
a. notify the physician on his next rounds. b. chart the complaint in the nurse's notes. c. notify the physician immediately. d. report the complaint to the next nurse on duty.