The first step for a leader in becoming effective at resolving conflicts at work is ______.
A. recognize employees’ predisposition toward conflict
B. recognize his or her own predisposition toward conflict
C. ignore the problem and hope it goes away
D. develop a conflict resolution policy
B. recognize his or her own predisposition toward conflict
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Collaboration ________
A) usually leads to relational conflicts B) ensures buy-in from all parties C) is a good way to achieve workable solutions under time pressure D) results in an "I win, you lose" outcome E) usually results in a lose-lose situation
Value reinforcement means:
A) getting credit for the value you create for the customer B) showing the customer the specific benefits of the product C) using bridge statements to clarify product information D) using the assumptive method to close a sale E) reiterating the features included with the purchase price
The margin of safety ratio can be defined as the:
A. Excess of budgeted sales over variable costs divided by budgeted sales. B. Excess of budgeted sales over break-even sales divided by budgeted sales. C. Excess of budgeted sales over fixed costs divided by budgeted sales. D. Excess of budgeted sales over break-even sales divided by break-even sales.
Which of the following does not pose a problem in measuring performances by multinational companies
a. market and political stability b. labor and tax laws c. inflation and exchange rates. d. all of the above pose a problem