In Leavitt's qualitative study of the four stages of conformity pressure, which is the third stage that groups exhibit?
A. isolation
B. reason
C. coercion
D. seduction
C. coercion
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Of all the types of informative speeches, it is easiest to avoid crossing the line from informing to persuading when giving a speech to explain.
Answer the following statement true (T) or false (F)
The responsiveness of an organization to a customer is important because:
A. Customers tend to exaggerate wait times B. Customers want quality C. Customers feel more important the longer they wait D. B and C above
Audience applause during a speech is an example of ______________.
a. audience feedback b. physical setting c. inappropriate behavior d. ethics
The information used to ground claims needs to be evaluated for reliability, quality, consistency, and audience acceptability
Indicate whether the statement is true or false.