Which of the following is the appropriate way for the medical assistant working in a physician's office to leave a message for patients at their place of employment?
A. Leave the medical assistant's name and phone number only
B. Leave the physician's name and phone number only
C. Leave a message with phone numbers for both the medical assistant and the physician
D. Leave a detailed message so the patient does not need to return the call
E. Leave a message that the patient's doctor's office is calling
E. Leave a message that the patient's doctor's office is calling
Do not identify yourself or the physician by name to someone other than the patient without the patient's permission. Simply say that the patient's doctor's office is calling.
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As a supervisor with an emergency ambulance service, which situation regarding a potential employee would you recognize as falling under the Americans with Disabilities Act (ADA), and as case in which you would make reasonable accommodations?
A) An EMT who has requested help with a drug and alcohol problem B) Applicant who cannot pass the EMT certification exam because he is dyslexic C) A blind patient who wants to become an EMT, but has not taken a class yet D) A dispatcher with a prosthetic leg who requires parking next to the building entrance
Which of the following MOST accurately describes the pathophysiology of angina pectoris?
A. Irreversible process in which one or more coronary arteries spasm and decrease myocardial blood supply B. Reversible process in which a brittle intracoronary plaque ruptures and activates the blood-clotting system C. Irreversible process in which the lumen of the coronary artery is completely occluded with plaque D. Reversible process in which myocardial oxygen demand exceeds the supply of available oxygen
A resident's chart is:
A. an informal document used to make notes. B. a legal document. C. used by the physician only. D. a financial record.
The birthday rule related to insurance pertains to
A. free visits on your birthday. B. the effective date of insurance coverage. C. the order of benefits. D. copayment amounts.