Which of the following is a component of service performance discussed under the operations function?
a. Role of marketing
b. Competitive appeal
c. Introduction of new technology
d. Customer profile
e. Workforce
c
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Which of the following is a controversial form of sales-based incentive where direct prizes or bonuses are given to the channel's sales force for meeting or exceeding a quota?
A) place-based incentives B) slotting allowances C) spiffs D) off-invoice allowances
After a Falcon's Lair customer injures himself while rock climbing, the firm should handle the situation by ________
A) waiting to respond to Internet stories B) concealing specific details from connectors C) paying the customer's medical bills D) blaming the equipment manufacturer E) swiftly communicating with stakeholders
A wrongful mental state is typically required for criminal liability.
Answer the following statement true (T) or false (F)
A contract is a(n) ________ agreement for which the _______.: A) ?promissory, parties make mutual promises
B) ?multi-party, law gives a remedy. C) ?obligation, obligor promises to pay the obligee. D) ?legally binding, law gives a remedy.