What are coaching and counseling? When and how should managers use coaching and counseling?
What will be an ideal response?
Coaching is designed to give employees feedback to improve their performance over time. This feedback in general should be designed to improve the employee’s motivation to perform for the organization. The coaching process occurs in four basic steps: describing what is presently being done by the employee; describing what the manager wants the employees to change about the way they perform; get a commitment to change; and follow-up to ensure that the employee is behaving in the desired manner.
The management counseling process is designed to provide employees with feedback so that they understand that their performance is not currently at an acceptable level, and it’s designed to provide them with guidance on how to improve their performance over time. The purpose of management counseling is to get employees back on track with their work so that they can perform at an acceptable or even exceptional level.
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Tyler likes to motivate his sales team with prizes. At the end of each quarter, he brings the highest producer to the front of the office and takes some time to shine the spotlight on that employee. Ashley is the only one on his team who has never won the award. Instead, she slows down at the end of each quarter consistently. Even though she had been leading the group most of the quarter. After great thought about Ashley’s quiet nature, Tyler realized that Ashley did not like to have the attention placed on her in a public forum. He then adjusted how he motivates by adding quiet accolades to his approach. This is an example of understanding
a. Self-concept b. Self-efficacy c. Self-esteem d. Individual differences