______________________________ is the process of comparing actual information about input costs and usage to standards.
?
Fill in the blank(s) with the appropriate word(s).
Variance analysis
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Core competencies are a source of competitive advantage when they are ____________.
A) not easily sustainable. B) hard to imitate. C) rare. D) all of the answers are correct.
Service employees at the airlines' flight cancellation desks frequently encounter travelers who get emotional about canceled or delayed flights. The first thing these employees should do is to
A. estimate the damage. B. resolve the problem quickly. C. listen to the customer. D. contact a supervisor. E. provide a fair solution.
Which of the following completes the sentence, ‘______ embraces software and processes that include the collective intelligence of a firm’s customers to more finely tune the offer and build intimacy between an organization and its customers.'?
a. Data mining. b. Social CRM. c. Algorithmic marketing. d. Service recovery. e. Data warehousing.
The programming algorithm developed by Google to handle Big Data computational challenges is known as ________
Fill in the blanks with correct word