Answer the following statements true (T) or false (F)
1.Flaming is the loss of emotional self-control while sending a message online and can precipitate the exchange of out-of-control online messages.
2.Debilitative emotions are positive and good for our relationships.
3.Resilience refers to the difficulty we have coping with, recovering and bouncing back from disappointments, setbacks, and upsets.
4.Mario is able to shake off feelings that otherwise might debilitate and/or de-energize him. Mario exhibits resilience.
5.Marion has emotional feelings that typically get in the way of her developing a healthy relationship or realizing her relational goals. Marion is feeling facilitative emotions.
1.TRUE
2.FALSE
3.FALSE
4.TRUE
5.FALSE
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Which of the following statements about the stages in the evolution of selling is true?
A. Customer needs are matched with a tailored offering in the procreator stage. B. Problem-solver selling is typically found in buyers' markets. C. Competition is nonexistent in the procreator stage. D. The persuader stage is typically found in sellers' markets. E. The intensity of competition is greatest for salespeople at the provider stage.
As it relates to positioning, a self-values map displays the position of products or brands in the consumer's mind.
Answer the following statement true (T) or false (F)
An order-taking sales rep would be most appropriate for a producer of
A. laptop computers-selling to manufacturers who don't yet have any computers. B. a new brand of DVD system-calling on wholesalers. C. cleaning materials for maintenance-calling on regular customers. D. designer clothing-calling on possible new retailers. E. airplanes-calling on possible corporate jet customers.
The more fixed cost financing a firm has in its capital structure, the greater is its financial leverage and risk
Indicate whether the statement is true or false