These are the informal rules that teams establish to govern their activities and behaviors
A) guideposts
B) ground rules
C) norms
D) averages
Answer: C
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To reach out to larger number of customers, it is imperative that organizations replace the ethnocentric approach of public relations with a more holistic perspective. Which trend will help shape this public relations tactic?
a) Multicultural world b) Public demand for transparency c) Public demand for transparency d) Corporate social responsibilities
The factors that reflect an organization's culture and include the way employees dress,the office equipment and furniture, and cleanliness of the facility are called ________ factors
a. environment b. communication c. reward d. referent
The outcome of the seditious libel trial involving John Peter Zenger represents an example of jury nullification.
Answer the following statement true (T) or false (F)
"How ya' doin?" "Just fine. You?" "OK." "See ya." is an example of phatic communication
Indicate whether the statement is true or false.