"Name heads or tails. If you and your ‘conflict’ partner choose the same number, you both win a prize." This example illustrates:

A. Kepner-Tregoe approach
B. mixed scanning
C. incrementalism


D. tacit bargaining

Communication & Mass Media

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Nancy is telling her husband Bill what careless driver he is. Bill knows he can be “unfocused” at times, but tires of the complaining, because, unlike Nancy, he has never had an automobile accident. In fact, Nancy’s accident was so traumatic for her that she has become a very critical passenger. When arguing, should John raise the issue of Nancy’s driving record? Why or why not?

What will be an ideal response?

Communication & Mass Media

When waiting to hear your university president speak for the first time you think to yourself “this is sure to be boring.” Your expectation that the president’s speech would be boring is a product of ______.

a. transaction-based credibility b. dynamism c. initial credibility d. trustworthiness

Communication & Mass Media

When questioned by a reporter about whether the Taser electroshock gun should be

used by the state's police force, the candidate for the state legislature revealed she had considered different points of view. What is the likely reaction of her audience to this statement? A) They will view her as well-informed and open-minded on issues. B) They will view her as indecisive and prone to "flip-flop" on issues. C) They will believe she lacks genuine conviction, indicative of no moral compass. D) They will believe she should formulate her opinions more fully prior to running.

Communication & Mass Media

One technique for overcoming public speaking anxiety is ________, which involves picturing yourself giving a successful performance.

A. stage fright B. ethos C. logos D. visualization

Communication & Mass Media