10. Used in most network security applications, the __________ standard has become universally accepted for formatting public-key certificates.

A. IETF ? B. X.905 ?

C. PKIX ? D. X.509


D

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Which of the following statements is true of a lease?

A. It is a transfer of the ownership of goods from one merchant to another. B. It is a transfer of the right to possess and use goods belonging to another. C. It is governed by the same principles of common law that predominantly govern the sale of goods. D. It is governed exclusively by Article 2 and Article 9 of the Uniform Commercial Code.

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A primary advantage of management observation for measuring service quality is ______.

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Which is true about a skills inventory matrix?

A. It typically focuses on technical skills rather than soft or organizational skills. B. It contains questions used during the hiring process to evaluate prospective candidates. C. It is used to assess customers' skill levels and then to develop self-help options available from the service desk. D. It is used by management to determine hiring needs and develop training and cross-training plans.

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Which of the following are all subjective pronouns?

A) he, she, whom, it, your B) her, him, us, they C) he, she, we, them D) who, she, myself, mine E) he, she, who, it, they

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