A restaurant with overscheduled staff on a slow night is an example of ______.
a. insufficient capacity in the form of busy resources and poor service quality
b. excess capacity in the form of idle resources
c. excellent service quality
d. service recovery
b. excess capacity in the form of idle resources
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A radio station would like to capitalize on its newest personality, Rita, who is very popular with young adults. The station would like to give Rita an opportunity to communicate with listeners so they can get to know her and she can express herself in more depth than she can on the air. What vehicle would have the best potential to achieve these goals?
a. e-mails to listeners b. a personal profile c. a blog d. A LinkedIn account
Which of the following is the primary distinguishing feature among the three classifications of torts?
A) the extent of harm that the wrongful conduct has caused B) the amount of damages claimed by the plaintiff C) the complexity of the wrongful conduct D) the degree of willfulness of the wrongful conduct
A modern name for a customer call center is a?
a. Customer interaction center b. Customer networking center c. Customer contact center d. Customer focus center
Procedural law consists of all laws that outline the methods of enforcing rights
Indicate whether the statement is true or false