To project a positive, tactful tone in a written message,
a. rely only on positive words.
b. compliment the receiver in the first and last paragraphs.
c. avoid using second person when stating negative ideas.
d. use active voice when conveying negative ideas.
C
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Indicate whether the statement is true or false
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A. nonstrategic services B. standard services C. strategic services D. public services
Explain the two barriers to discovering vocation.
What will be an ideal response?
The ________ stage is the first stage in the change process.
A) Unfreezing B) Freezing C) Change D) Refreezing