The ________ stage is the first stage in the change process.
A) Unfreezing
B) Freezing
C) Change
D) Refreezing
A) Unfreezing
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During a meeting, Tammy, a branch manager for USA Bank, pointed to the corporate organization chart on the wall. Tammy remarked that "These people provide advice, recommendations, and research for us, and they are indicated with a dotted line. Laura (our CEO) and the vice presidents of our organization are up here, indicated on the organization chart by a solid line vertical line." _______ are indicated on the organization chart by a solid line ____, and ______ are indicated by a dotted line.
A. Line managers; temporary personnel B. Line managers; personnel in training C. Staff personnel; vital personnel D. Line managers; part-time personnel E. Line managers; staff personnel
________ refers to the unique psychological characteristics that distinguish a person or group
A) Personality B) Lifestyle C) Status D) Attitude E) Role
Cliches are handy verbal shortcuts that should be used whenever possible to shorten business messages
Indicate whether the statement is true or false
Having good competitive intelligence about rivals' strategies and moves to improve their situation is important because
A. it identifies who the industry's current market share leaders are. B. it enables company managers to determine which rival has the worst strategy and how to avoid making the same strategy mistakes. C. it helps identify which rival is in which strategic group. D. it enables more accurate predictions about how long it will take a particular rival to copy most of what the strategy leader is doing. E. it allows a company to anticipate what moves rivals are likely to make next and to craft its own strategic moves with some confidence.