Answer the following statements true (T) or false (F)

1. Leveraging structural and systematic change will create major animosity with one’s employees.
2. Change proposals should only be introduced once formal approval is obtained.
3. Acceptance can be increased despite initial resistance if the project has been through a rigorous review.
4. Formal approval tends to follow the same general decision-making process in most organizations.
5. Moving forward without formal approval establishes creeping commitment to the change project.


1. False
2. False
3. True
4. False
5. True

Business

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Gains or losses associated with derivative financial instruments would be included in income from continuing operations

Indicate whether the statement is true or false

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Which of the following is NOT one of the most common types of billing schemes?

a. Setting up dummy companies (shell companies) to submit invoices to the victim organization. b. Altering or double-paying a nonaccomplice vendor's statements c. Overbilling the company for travel and other related business expenses, such as business lunches, hotel bills, and air travel. d. Making personal purchases with company funds.

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________ involves a five-step process called DMAIC (define, measure, analyze, improve, and control) designed to improve quality

A) Total quality management (TQM) B) Cannibalization C) ISO 9000 D) ISO 14000 E) Six Sigma

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A continuous loss

a. occurs unevenly throughout a process. b. never occurs during the production process. c. always occurs at the same place in a production process. d. occurs evenly throughout the production process.

Business