Savvy marketers are using Web 2.0 tools as a way to provide customer service by ________
a. measuring their customer service goals online
b. empowering employees to meet company goals online
c. creating interactive websites for customers to gather information and provide feedback on products
d. creating YouTube video clips as advertising methods
c
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If Hong Kong and Taiwan had identical labor costs but were subject to increasing costs of production,
a. trade would depend on differences in demand conditions. b. trade would depend on economies of large-scale production. c. trade would depend on the use of different currencies. d. there would be no basis for gainful trade.
When dealing with an emotional issue, the ability to distance yourself from the emotional aspect of the issue is called what?
A) Credibility B) Honesty C) Objectivity D) Expertise E) Confidence
What is the most common CRM mistake?
What will be an ideal response?
MPR professionals typically perform source filing on the engineering and finance departments, but they should focus more heavily on the firm's executives
Indicate whether the statement is true or false