State court systems are all, by constitutional law, like the federal system, with trial courts, courts of appeal, and a supreme court
a. True
b. False
Indicate whether the statement is true or false
False
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Cost drivers measure the amount of an activity performed to explain activity costs
Indicate whether the statement is true or false
Which of the following statements is true of perceived service?
A. The store design and policies do not impact the service. B. Retailers need to consider only the actual customer service delivered in order to build a reputation. C. Employees providing the service do not have an impact on customer satisfaction. D. Customers are influenced solely by the outcome of the service. E. Customers' perceptions of a retailer's customer service depend on the actual service delivered.
What are two key product market factors that affect the ability of the organization to change what it charges for its products and services?
A. efficiency wage and reservation wage B. product demand and the degree of competition C. reservation wage and human capital D. marginal product of labour and marginal revenue of labour E. industry and product technology
The four primary ethical norms include ________, stability, justice, and efficiency
A) retribution B) freedom C) collective identity D) collective soul