A set of tools that are used to store, manage, and present information sources, such as customer information, documents, policies, procedures, and incident resolutions are called a ____.
A. knowledge base
B. knowledge management system
C. problem database
D. known error database
Answer: B
You might also like to view...
Retailers can reduce the knowledge gap and develop a better understanding of customer expectations by undertaking customer research.
Answer the following statement true (T) or false (F)
Katelyn is in charge of a department meeting, and two of her colleagues are in conflict about a specific issue. What should Katelyn do?
A) Make both employees leave the meeting until they can calm down. B) Send both employees to counseling. C) Encourage each to make a complete case while group members give their full attention. D) Have both employees move to a corner so that the rest can continue the meeting.
When a fundamental right is being significantly burdened, which test is applied to
determine the validity of the rule or law? a. The substantial relationship test b. The strict scrutiny test c. The reasonable relationship test d. The rational relationship test
The MBA recruiter had worked in one of several different positions at the university; student advisor, adjunct professor, even MBA director at a previous employer. Her sole responsibility as recruiter was attending MBA and job fairs in the area to talk to prospective students about the possibility of continuing their education. This illustrates the waste of:
A) unnecessary inventory. B) overproduction. C) unnecessary transportation. D) underutilization of employees.