What is defined as a degree of careless amounting to a culpable disregard of rights and safety of others:
a. felony
b. criminal negligence c. misdemeanor
d. ordinance violation
e. none of the other choices
b
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Which is true about Service Level Agreements (SLAs)?
A. They ensure that both the service desk and its customers understand their responsibilities, and they describe how service performance is to be measured. B. They should be simple, one to two page documents. If not, customers and IT staff will not take the time to fully read and comprehend them. C. They are typically used to measure the performance of a service desk; other measures are used to measure the performance of the entire IT department. D. They typically do not measure IT service characteristics such as security or availability, as these characteristics are measured by the security and availability teams.
Maya has decided to apologize briefly in the buffer of her bad-news message to a client. Which of the following is the best apology?
A) We know that you rely on your espresso machine to function properly. B) We apologize for any inconvenience this may have caused. C) We sincerely apologize for the problems you experienced with your espresso machine. To prevent recurrence of this problem, we will recalibrate the heating element at no charge to you. D) It is unfortunate that you are unhappy with your espresso machine.
Refer to the figure. What is the slack time, in days, associated with activity E?
A) 1 B) 2 C) 0 D) 3 E) 4
Both the Dow Jones Industrial Average and the Standard & Poor's 500 Index are constructed to reflect the value of shares in large, mid-size and smaller companies
Indicate whether the statement is true or false.