The reliability of job evaluation techniques is measured by:
A. surveying employee attitudes about the evaluation.
B. determining if different evaluators produce the same results.
C. asking the question "What does the evaluation measure?"
D. determining hit rates.
Answer: B
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If the balance on the bank statement does not equal the balance in the cash account, then it can be assumed that:
a. The company has no errors in its records concerning the cash account. b. The bank has made errors in preparing the statement. c. The company has made errors in is records concerning the cash account. d. There will be items reconciling the difference.
Which of the following communication media should not be used for emotionally sensitive or complex information?
a. videoconferencing b. phone c. email d. face-to-face
When writing a customer claim message, what should be included when considering the purpose of the message?
A) What you want the audience to do after receiving the message B) What the audience needs to know to grant the claim C) The benefits to the audience if they grant your claim D) Areas if potential resistance E) What will motivate the audience to accept your idea
Which two elements that form our attitudes are represented with these two statements and why?
I love to eat hamburgers and french fries for lunch. I am going to eat a hamburger and french-fries for lunch. What will be an ideal response?