_________ refers to an environment in which people feel free to express their thoughts and feelings.
a. Physical safety
b. Social safety
c. Psychological safety
d. Group safety
c. Psychological safety
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______ focus on understanding how employees choose behaviors to fulfill their needs.
a. Process motivation theories b. Content motivation theories c. Reinforcement theories d. Internal motivation theories
The focus of a production-oriented firm is on what it can make or do best.
Answer the following statement true (T) or false (F)
The Ritz Carlton has Service Values which guide employees in providing its Gold Standard service. One of the service values states "I own and immediately resolve guest problems." The Ritz Carlton management uses _____ to provide customer service.
A. training B. deregulation C. empowerment D. commissioning E. mediating
Which of the following is true of a many to many relationship?
A) Each record in the primary key table can have many related records in the foreign key table and each record in the foreign key table can have many related records in the primary key table B) The relationship cannot be implemented in a DBMS C) Both A and B D) None of the above