Which is true about level one service desk analysts?
A. They typically document all details of incidents throughout their lifecycle.
B. They retain incident ownership only while they are working on the incident.
C. They provide updates to customers throughout each incident's lifecycle.
D. Their primary responsibility is to resolve complex incidents that involve a lot of time and research.
Answer: C
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The prevailing price at which goods are purchased is known as ____________________
Fill in the blank(s) with correct word
Because communication often depends on ______, we tend to use different vocabulary depending on the situation or the person we are talking to.
A. high context B. social context C. slang context D. low context
Which of the following countries has a trade surplus?
A. A South American country whose total value of exports and imports is equal B. An Asian country whose total value of exports exceeds its total value of imports C. An African country that imports most of its products from other countries D. A European country whose total value of imports exceeds its total value of exports
_____ gives customers the feeling their concerns are being addressed and at the same time gives employees the feeling their expertise matters to management.
A. Management-employee synergy B. Organizational entropy C. Managerial reciprocity D. Empowerment E. Delegation