In Steve Albrecht’s “Fraud Triangle,” how does “opportunity” differ from the other two components?
a. It occurs less often.
b. It is more in management’s control.
c. It is more closely related to the specifics of embezzlement.
d. It depends more on the actions of the customer than of the employee.
b. It is more in management’s control.
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This question has two parts; be sure to answer both. First, describe the four parts of a system. Next, imagine that you own a one-person business. You create beautiful, elaborate wedding cakes (for which you charge a large sum of money). What are the components of your wedding cake business system?
What will be an ideal response?
A successful CRM program is expected to help a company achieve all of the following EXCEPT ________
A) provide higher levels of customer service B) develop deeper customer relationships C) create offers tailored to meet specific customer requirements D) understand the competition better E) pin-point high-value customers and cross-sell products
Briefly describe how salespeople and firms are applying CRM technology to prospecting.
What will be an ideal response?
Identify the nouns in the sentence. The memorable voyage from New York to Southampton took six days