When decisions about the safety, life, serviceability, and maintainability of products are dominated by customer requirements rather than by engineering considerations, poor designs that fail in the market are often the result
a. True
b. False
Indicate whether the statement is true or false
False
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Buyers expect products to have high ________, which is the degree to which all produced units are identical and meet promised specifications
A) durability B) compatibility C) conformance quality D) form E) performance quality
Which sentence does not contain a hidden verb?
A) The lab assistant gave a demonstration on how to create a suitable sample. B) The office manager analyzed the financial reports. C) The associate dean arrived at the conclusion that the computer labs are outdated. D) The information technology department has a requirement for technical training. E) Do you have a need for a new laser printer?
Because of a service's ____, standardization and quality are difficult to control.
A. intangibility B. inseparability C. homogeneity D. heterogeneity E. perishability
Steve Cohen was fired from a trading job and banned from trading for four weeks, but still created one of Wall Street's most successful hedge funds
Indicate whether the statement is true or false