Legally, all contracts are agreements, but not all agreements are contracts

Indicate whether the statement is true or false


T

Business

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Customer relationship management enables companies to provide excellent real-time customer service through the effective use of ________

A) reports from mystery shoppers B) survey data from customers who have defected C) market research D) individual account information E) demographic trend data

Business

Andrea Apple opened Apple Photography on January 1 of the current year. During January, the following transactions occurred and were recorded in the company's books: 1. Andrea invested $13,900 cash in the business in exchange for common stock. 2. Andrea contributed $24,000 of photography equipment to the business. 3. The company paid $2500 cash for an insurance policy covering the next 24 months. 4. The company received $6100 cash for services provided during January. 5. The company purchased $6600 of office equipment on credit. 6. The company provided $3150 of services to customers on account. 7. The company paid cash of $1900 for monthly rent. 8. The company paid $3500 on the office equipment purchased in transaction #5 above. 9. Paid $315 cash for January utilities. Based on

this information, the balance in the cash account at the end of January would be: A. $16,050. B. $19,900. C. $14,935. D. $46,650. E. $11,785.

Business

Gillette sends out a free razor to induce switching from an older model. This is an example of using ________ as the sales promotion approach.

A. product placements B. comparative parity method C. premiums D. coupons E. product sampling

Business

_____ risk is the uncertainty associated with the price at which the currency from one country can be converted into the currency of another country.

A. Pure play B. Political C. Money D. Exchange rate E. International

Business