Describe three or more businesses or industries that created convenience breakthroughs, historically
What will be an ideal response?
A number of examples were discussed in the chapter including Jiffy-Lube-type oil change businesses, supermarkets offering prepared meals, pizza delivery, mobile restaurants, etc. Other examples would be acceptable answers if they demonstrate a breakthrough in customer convenience.
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Activity-based management includes all of the following except identifying
a. customer satisfaction with a product or service. b. the resources that are consumed by each activity. c. activities as value-adding. d. how resources are consumed by each activity.
Which account will be included in both service and merchandising companies closing entries?
A) Sales B) Cost of Merchandise Sold C) Sales Discounts D) Sales Returns and Allowances
For product life cycle costing, R&D costs are
a. capitalized and allocated over the life cycle. b. expensed as incurred. c. charged to specific departments as incurred. d. deducted as period costs.
An individual can claim harassment for comments directed against his or her homosexuality
Indicate whether the statement is true or false