Describe the seven Ps of service that would be involved in a banking service
What will be an ideal response?
Product elements of banking would include aspects like checks and plastic ATM cards. Place and time would concern issues of teller and office accessibility along with 24-hour access to ATMs for certain smaller transactions. Price and user outlays would include costs incurred traveling to the bank or ATMs and making tradeoffs with fees incurred from out of network bank use. Promotion and education include television commercials, free checking offers, and notifications of account changes in the mail. Physical environment aspects include facility layouts and tellers dressing in business attire. Process elements include efficient and correct handling of transactions by both employees and ATMs. Finally, people aspects include the friendliness of tellers and other customer service representatives, as well as other customers.
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Consider the Demand for Microwave Ovens data set. What is the total demand corresponding to random numbers 56, 84, 24, 81, 42, and 51?
A. 12
B. 13
C. 14
D. 15
Hampton Company plans to incur $230,000 of additional cash operating expenses and produce $410,000 of additional sales revenue if a capital project is implemented. Assuming a 30% tax rate, these two items collectively should appear in a capital budgeting analysis as:
A. a $57,000 outflow. B. a $126,000 outflow. C. a $161,000 outflow. D. a $57,000 inflow. E. a $126,000 inflow.
ISP interoperability on the Internet is possible due to the protocols of the
a. EIA b. IEEE c. IETF d. ECMA
Which of the following is a part of the rules that govern behavior in most nations:
a. the Old Testament b. the New Testament c. social customs d. the Torah e. all of the other choices are parts of the rules