Which of the following items is not a tax on the employer?
a. FICA
b. FUTA
c. SUTA
d. Employee income tax
e. None of the above
d
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When one does extra or discretionary things to improve the organization and helps coworkers who may be struggling, this is known as ______.
a. managing sideways b. managing up c. managing down d. organizational citizenship
Mark and Gregory are partners in a manufacturing firm that employs over 1,500 people. Recently, employees have been complaining that they were not told of changes in health insurance coverage and premiums. To which of the following support activities of the value chain can this problem be attributed?
A. human resource management B. firm infrastructure C. technology development D. procurement E. inbound logistics
According to Hofstede’s Model of National Culture, ________ is the degree to which societies accept that inequalities in well-being among members of the society are the result of differences in their individual abilities, both physical and intellectual, and their social status.
A. assertiveness B. power-distance C. individualism D. collectivism E. nurturing
Repairing a ___________ is typically easier than repairing a __________.
a. customer service failure, manufacturing failure b. broken manufactured product, poorly provided service experience c. poorly provided service experience, broken manufactured product d. transportation service failure, fast-food service failure