What is a BARS system?
What will be an ideal response?
Defines the dimensions to be evaluated in behavioral terms and uses critical events to anchor or describe different performance levels.
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Which of the following statements about complaints is FALSE?
A. A fair settlement made in the customer's favor helps to resell the company and its products. B. The customer must perceive the settlement of a complaint as being fair. C. The settlement that will be provided must be clearly communicated. D. A salesperson who is convinced that a claim is dishonest should take action by filing a case against the customer. E. A salesperson settling a claim should educate the customer to forestall future claims.
Which of the following is especially critical to firms faced with an MPR crisis?
A) employees B) executives C) location D) structure E) time
Most markets for products are made up of individuals or groups with diverse needs for products and are called ____ markets.
A. undifferentiated B. concentrated C. homogeneous D. differentiated E. heterogeneous
A shipment contract requires the seller to ship the goods to the buyer via a common carrier
Indicate whether the statement is true or false