Describe Web 1.0, 2.0, 3.0 and 4.0
What will be an ideal response?
Web 1.0 was typified by static content provided by the site's creator.
Web 2.0 led to more socially-based and audience generated content including use of social networking sites and blogs.
Web 3.0 moved companies into real-time communications.
Web 4.0 includes the key characteristics of customer engagement, cloud operations, and Web participation.
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Activity-based costing does not consider indirect, variable and overhead costs
Indicate whether the statement is true or false
Which of the following is NOT required in determining service level requirements?
a. determining processing requirements or workloads b. determining a unit for work measurement c. determining the service levels for each workload d. determining impact of inventory stock outs
The length of each stage in the product life cycle is set.
Answer the following statement true (T) or false (F)
Offering choices to the customer is a strategy for:
A. Managing customer expectations B. Improving customer education C. Managing service promises D. Managing horizontal communications E. Avoiding the perception of service inconsistency