Validation is the assurance that online customers or trading partners cannot falsely deny their purchase or transaction
Indicate whether the statement is true or false
FALSE
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Toyota offers to plant five trees in the name of a Toyota owner as long as the owner provides Toyota with his or her e-mail address. Toyota will use the e-mail address to continue to solicit the owner and send advertisements. Which peripheral tactic is being used?
A. liking B. reciprocity C. scarcity D. social proof
The process of negotiating and managing customer expectations is called ____.
A. service level management B. requirements management C. request fulfillment D. incident management
The newest theory of leadership is Great-man theory.
a. True b. False
If you used the ONMOUSEMOVE event to capture mouse events over an image, which of the following event properties would you use to capture the location of the mouse cursor relative to the image boundaries?
(a) altkey (b) clientX / clientY (c) screenX / screenY (d) offsetX / offsetY