While moving from the base to the top of the communication effects pyramid, which of the following comes just before repurchase of a product?
A. liking
B. comprehension
C. knowledge
D. trial
E. awareness
Answer: D
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Service ________ means that services cannot be stored for later sale or use
A) consistency B) perishability C) variability D) intangibility E) inseparability
The key to good quality control is to evaluate quality early enough so that changes are made before the product is sold
Indicate whether the statement is true or false
Sasha has had a work friendship with Natalia that is recently disintegrating because Sasha no longer feels Natalia respects her. Sasha sits down with Natalia and they openly and mutually discuss what is going on lately and ultimately decide to end their friendship. What is this type of disengagement called?
What will be an ideal response?
________ are environmental stimuli that place demands on individuals.
a. Nuisances b. Stressors c. Pressures d. Counterproductive work behaviors