Service ________ means that services cannot be stored for later sale or use
A) consistency
B) perishability
C) variability
D) intangibility
E) inseparability
B
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Tesco made vigorous effort to penetrate the U.S. market
Indicate whether the statement is true or false
In the absence of an operating system, applications run slowly on a computer.
Answer the following statement true (T) or false (F)
The ______ focuses on what your product can do for the customer.
a. business plan b. sales pitch c. elevator pitch d. mission statement
Customer A generates $17,500 (on average) of annual sales for a supplier with a profit margin of 12%. Customer B generates $19,000 (on average) of annual sales for the supplier with a profit margin of 10%. Assume a 7% discount rate and that each customer has an expected lifetime of 5 years. Which customer has a greater customer lifetime value?
a. Customer A b. Customer B c. Customer A and B have equivalent lifetime values d. Cannot be determined from the information given