In directive decision making, a manager may allow for all of the following opportunities except:
a. Each party presents his or her view of the situation that led to conflict.
b. Each party suggests his or her preferred outcome and explains why he or she is advocating it.
c. The manager engages in dialogue with the parties to explore whether consensus is possible.
d. The manager inquires into the facts and issues in dispute.
c
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When a salesperson in the Apple store asks, "Will that be charge or cash?", he has executed which stage of the personal selling process?
A. approach B. closing C. presentation D. handling objections E. follow-up
The primary purpose of the statement of cash flows is to provide information about a company's cash receipts and cash payments during an accounting period
Indicate whether the statement is true or false
Which of the following best suggests how to handle customer complaints?
a. Concentrate on the factual content of the complaint, rather than on the feelings of the complainer. b. Operate on the assumption that the customer is never wrong. c. Pass the customer from department to department until the customer gives up. d. Offer explanations and alternatives when the complaint cannot be resolved as requested. e. Let the customer see how angry you are, but finally give the customer what he or she wants.
Francisco wants to ensure his employees’ attitudes about the mission of his organization are positive. Which of the following suggestions could improve his employees’ attitudes?
A. Tell employees what their attitude should be. B. Leave them alone to think what they want. C. Fire disagreeing employees. D. Let employees state perceptions of the organization during a team meeting.