Which of the following best describes CRM?
A) Certificate for Record Management; awarded by the MRA after passing certain record-keeping requirements
B) Customer Relationship Management; the use of internal databases to strengthen customer relationships
C) Certified Record Manager; awarded by the MRA for successfully passing a series of courses related to database management
D) Customer Recognition Managers; used to identify customers from non-customers primarily in airports for purposes of security
E) none of the above; there is no such thing as CRM
B
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The primary purpose of an internal proposal is either to request funds and management support for new projects or to obtain permission to take action on specific projects
Indicate whether the statement is true or false.
What is pulsing? What are the advantages of pulsing?
What will be an ideal response?
Chandra and Jim are managers at XYX Company. They each manage 10 people. Chandra manages primarily by threatening her employees that their pay will be docked if they don’t meet their sales quotas set by the company. Jim, on the other hand, manages his employees to meet the sales quotas by treating them with respect and helping them overcome any obstacles in their daily work. According to the text, which manager should be more effective?
A. Chandra, because psychology research shows that coercive power is effective. B. Jim, because the psychology research shows that social intelligence is the key to effective managerial success C. Both Chandra and Jim, because they both have legitimate power. D. Chandra, because she demonstrates superleadership skills.
What is the primary problem with redundant information?
A. It is difficult to determine which values are the most current. B. It is often inconsistent. C. It is difficult to determine which values are the most accurate. D. All of the above.