____________________ involves perceiving personal attacks, criticism, or hostile overtones in communication when no offense is intended
Fill in the blank(s) with correct word
Defensive listening
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There are two common ways to outline a talk:
the topic outline and the subject outline. Indicate whether the statement is true or false
The more people understand each other's point of view and inner experience
a. the better they can accept and adjust to each other. b. the less they can engage in perspective-taking. c. the more motivated they are to stereotype others. d. the more they engage in selective perception. e. the more generalizations they will utilize when perceiving others.
Peter went to buy a car. As he talked with the salesperson, it turned out they had a lot in common:
the salesperson was from his home state, had kids that attended the same university, and studied the same major. The salesperson was using the social influence strategy of __________ by highlighting how his values and experiences matched Peter's. a. halo effect b. liking c. reciprocation d. consistency
You should always read out from the presentational aids during your speech
Indicate whether the statement is true or false