____________________ involves perceiving personal attacks, criticism, or hostile overtones in communication when no offense is intended

Fill in the blank(s) with correct word


Defensive listening

Communication & Mass Media

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There are two common ways to outline a talk:

the topic outline and the subject outline. Indicate whether the statement is true or false

Communication & Mass Media

The more people understand each other's point of view and inner experience

a. the better they can accept and adjust to each other. b. the less they can engage in perspective-taking. c. the more motivated they are to stereotype others. d. the more they engage in selective perception. e. the more generalizations they will utilize when perceiving others.

Communication & Mass Media

Peter went to buy a car. As he talked with the salesperson, it turned out they had a lot in common:

the salesperson was from his home state, had kids that attended the same university, and studied the same major. The salesperson was using the social influence strategy of __________ by highlighting how his values and experiences matched Peter's. a. halo effect b. liking c. reciprocation d. consistency

Communication & Mass Media

You should always read out from the presentational aids during your speech

Indicate whether the statement is true or false

Communication & Mass Media