A hotel manager is studying other hotels to see how they achieve and maintain service quality. The manager has spent some time paying attention to the actions, interactions, and appearance of front desk clerks, housekeepers, spa attendants, and restaurant staff. With which element of the services marketing mix is the hotel manager concerned?
Fill in the blank(s) with the appropriate word(s).
People.
Business
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What will be an ideal response?
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a. development strategies b. interpersonal strategies c. relationship-seeking strategies d. habit-breaking strategies
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Indicate whether the statement is true or false
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Fill in the blank(s) with correct word
Business