Common types of persuasive requests include claim requests and messages that ask for special favors and information
Indicate whether the statement is true or false
True
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Which of the following is not one of the five goals when delivering bad news?
A) Repair business relationships. B) Convey the bad news. C) Maintain as much goodwill as possible. D) Maintain a good image for the organization. E) Eliminate the need for future correspondence on the matter.
In which of the following circumstances would a defendant to a claim for monies due
and owing in the small claims court, be advised to a file a defence to the claim? A) the plaintiff is claiming interest B) the defendant admits to owing the debt C) the defendant wishes to have a structured settlement arrangement with the plaintiff D) the defendant denies owing the debt or denies owing the entire sum claimed E) the defendant requires time to pay the debt
What are the risks of marketing infant formula in third-world countries?
a. Customers cannot afford the formula b. Customers may mix the powdered formula with bad water c. Customers may water down the formula d. All of the above
Lower-level managers are responsible for ________ strategies.
A. functional B. stability C. corporate D. growth