Natalie sent an e-mail to Portman asking him to review a file, and asked Portman to acknowledge receipt of the e-mail. Portman thought that a response was not necessary and started reviewing the file without replying to Natalie
Five hours later, a frustrated Natalie sent a second e-mail to Portman asking whether he had received her initial message. What hindered the communication process in this scenario?
a) Lack of feedbac
b) Inadequate information
c) Information overload
d) Problems with channels
A
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A persuasive speech that addresses the best course of action or the best solution to a problem is a: a. question of ethics
b. question of value. c. question of fact. d. question of policy.
The tendency to view people, objects, and events in the way they're labeled is called
A) extensional orientation. B) intensional orientation. C) an inferential statement. D) a factual statement.
During the meeting, Sam explained the sales strategies for the month and his team agreed to follow the approach. Here, Sam and his team acted as
a) source and receiver b) channel and message. c) noise and knowledge. d) clarity and ambiguity.
Immediacy
A) the extent to which the supervisor believes that the subordinate will be able to perform the assigned tasks with little or no difficulty B) getting the subordinate to perform as a fully functioning organizational member C) any communication that indicates interpersonal warmth and closeness D) an overt form of influence where desired outcomes are fully disclosed E) messages and behaviors used to preserve an acceptable and lasting relational state. F) any communication between organizational members that implicitly or explicitly provides task guidance, personal evaluation, or other guidance G) attentive, friendly, and relaxed H) mutual affection the leader and member have for each other based primarily on interpersonal attraction I) inattentive, unfriendly, and unrelaxed J) those that attempt to gain relational rewards by explaining or justifying the actor's position and attitude K) a disguised attempt at upward influence L) an influence technique that uses either open influence or clearly stated outcomes