Which communication skill do corporate managers view as most important on the job?

A. managing social media
B. e-mailing
C. listening
D. writing reports


Answer: C

Communication & Mass Media

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The degree of media’s contribution to the individual’s construction of reality is a result of:

A. One’s direct experience with various phenomena. B. One’s ethnic background. C. Dependence on the media for information about these phenomena. D. Both A and C.

Communication & Mass Media

A close friend confides to you that she is upset because she is arguing with her sister. As an

empathic listener, you might support, interpret, or question and you might offer a content paraphrase or feelings paraphrase. Describe each response type, and for each, give a sample response you could give in this situation. The book recommends avoiding prejudging or advising. Describe these responses and give an example of each. What will be an ideal response?

Communication & Mass Media

Ellen didn't want to date Craig any more, but she didn't want to tell him

So instead, she used __________ by doing things she knew Craig found distasteful, like smoking and blowing the smoke in his face and making him wait for half an hour before showing up to meet him, in order to make Craig upset enough to break of the relationship. Fill in the blanks with correct word

Communication & Mass Media

Which of the following is the primary aim of a persuasive speech?

a. To change others by prompting them to think, feel, believe, or act differently b. To teach an audience c. To entertain the audience d. To clarify ambiguous topics

Communication & Mass Media