Reflecting goals is a form of passive listening
Indicate whether the statement is true or false.
ANS: F
Reflecting goals involves communicating your empathic understanding of clients' views about goals that they would like to pursue. As are all reflecting skills, it is a form of active listening.
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Caseloads over about 30 begin to reduce the effectiveness and quality of services provided by case managers
a. True b. False
Which of the following is the most appropriate response by a social worker when a client reports to the social worker that her children are whiny and disrespectful?
A) ?Can you tell me what happened recently with them that led you to feel they were disrespectful or whiny? B) ?You must have done some harm to them that led them to be whiny and disrespectful to you. C) ?I really feel sorry for you. D) ?Children are sometimes like that.
What is an example of a "soft" criterion that might be appropriate to apply in a staff evaluation (if the manager has specified in advance that it will be applied)?
A. Writing skills B. Timeliness of work completion C. Cooperation with co-workers D. Adherence to rules and policies.
Lambert and Ogles' (2004) identified the following additional common therapy factors:
a. support, learning, and action. b. remoralization, remediation, and rehabilitation. c. validation, normalization, and mitigation. d. therapist, therapy procedures, and client.