Which of the following is NOT one of the eight stages John Kotter argues that leadership roles must navigate through during change management?
a. Creating a sense of urgency to develop the impetus for change.
b. Creating an appropriate vision of where the organization needs to go.
c. Producing sufficient short-term results to create credibility and counter cynicism.
d. Building momentum and using that to tackle the tougher change problems.
e. Controlling employees so they do not act on impulse.
e
You might also like to view...
Salespeople are most likely considered knowledge workers because they:
A) position and lay out information in a way that helps buyers understand it B) gain knowledge of the product before they can sell it C) repeat a script that they are given by their managers D) develop an understanding of the best practices of sales E) create products themselves before they sell them
Which is not a good follow-up strategy after a meeting?
A. sending an e-mail or memo summarizing the discussion and action items B. discussing the decisions in the next meeting C. composing and circulating formal meeting minutes D. a phone call to the boss
Percy Malik, purchasing agent for Black Mountain Chemical Industries, routinely signs purchase orders for office supplies without further consideration. At Black Mountain, purchases of office supplies are
A. somewhat insignificant commodity (SIC) items. B. a necessity. C. modified rebuys. D. straight rebuys. E. selective rebuys.
In accordance to the basic estimates in the Nielsen Audio report, person estimates refer to
A. the percentage of the total estimated listening audience. B. the estimated number of people involved in preparing the Nielsen Audio report. C. information on number of network audiences only for commercials within a program. D. the estimated number of people listening. E. the estimated cost of a spot schedule within a particular time period.