When interviewing on the phone it is important to:
A. Ask before you use speakerphone
B. Ask if anyone else is listening or can hear your conversation
C. Speak as loudly as possible to ensure clear messages
D. All of the above
E. A and B only
E
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Public speaking is a communication process that can best be described as a(n) __________.
A. series of one-way messages delivered by the speaker to the listeners B. continuous exchange of messages and signals between the speaker and the listeners C. decoding process in which the speaker and the audience share a frame of reference D. organized monologue delivered to an audience
Clichés should be avoided when speaking
Indicate whether the statement is true or false
Which of the following are sales promotion techniques?
a. Discount coupons b. Donation to a charity c. Free samples d. All of the above
Which of the following is NOT one of the three components of attitudes?
A. cognitive B. affective C. intuitive D. behavioral