Service recovery is:
a. The capability of a company to respond when a product or service fails
b. Hiring additional employees in anticipation of seasonal demand
c. Selling a product at discount to eliminate excess inventory
d. Retaining excess labor capacity to buffer against uncertain demand
a. The capability of a company to respond when a product or service fails
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Even though money is one of the primary mechanisms managers use for motivating people in the workplace, why wouldn’t money be treated as a higher-order factor on any of the four theories of motivation?
What will be an ideal response?
Which of the following statements is most likely true about unsought products?
A) Unsought products are consumer products and services that customers buy frequently. B) Marketers use aggressive advertising to convince consumers to buy unsought products. C) Unsought products are typically purchased for further processing by industrial manufacturers. D) Compared to convenience products, unsought products are purchased more frequently. E) Unsought products offer many unique characteristics to status-conscious consumers.
Which of the following is true of a minor under the infancy doctrine?
A) A minor is bound to an adult's decisions in a contract between them. B) A minor can disaffirm contracts he or she has entered into with adults. C) A minor cannot enter into a legal contract with another minor. D) A minor cannot choose to enforce a contract at his or her whim.
Training that takes place at the work site and is supervised by a manager or an experienced coworker
A) On-the-Job Training. B) Employee Development Training. C) Job Instruction Training. D) Intensive Job Orientation.