After a particularly trying week, Jean reflected that her staff had no sooner resolved

one crisis than another erupted. She realized that this reactive pattern had become
the norm since Jack became manager.

What is the best way for Jean to address the
situation?
A. Discuss with Jack how being proactive advances his value of being able to
respond quickly in an emergency.
B. Point out to Jack that the department has become less efficient under his
management
C. Recognize that Jack is unlikely to change and request more staff.
D. Organize training in crisis response management for all staff.


A

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