Using as little of your time as possible, while wasting the customer's time, is defined by Albrecht's "sins of service" as _____
A) ?robotism
B) ?rule book
C) ?condescension
D) ?runaround
D
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The step in social work in which the problem or situation is analyzed and interpreted is called:
A. Assessment B. Interpretation C. Implementation D. Intervention
Describe how you might plan a family meeting and prospective agenda for the meeting.
What will be an ideal response?
Clients are more likely to be receptive to information that:
a. Is interesting to them personally b. Helps them feel good about themselves c. Challenges their current way of looking at the world d. Is direct, clear, specific, concise, and concrete e. Is not too direct, clear, specific, concise, and concrete, because it can feel demeaning and patronizing
The political/economy theory poses difficulties for social workers who maintain professional values and ethics.
Answer the following statement true (T) or false (F)